Below are a number of frequently asked questions and answers. If your question is not answered here, please feel free to contact us at 248-625-6366 or visit our contact us page and submit a contact request.
- How do I place an order? We accept orders via our online order form, via fax (248.625.5098), or email (firstname.lastname@example.org). Please note that we are unable to accept verbal order requests over the phone. We are available to answer any questions about our services or how to place an order by contacting us at 248-625-6366 or by visiting our contact us page and submitting a contact request.
- What states do you service? Visit our Servicing States page for a complete list of states.
- Are document copies included in searches? We provide only requested copies. Copy costs are not included in the search fee.
- Can you send documents electronically? Yes! We're able to send documents via email upon your request. Additionally, we also offer a secure customer portal which allows you to download all of your orders for up to 1-year.
- Can you enter completed order details into our system? Yes! In some cases there maybe an additional fee.
- Do you have Errors and Omissions Insurance (E&O)? Yes! We carry $1,000,000 in Errors and Omissions Insurance!
- Are you incorporated and what is your EIN number? Yes! We are an incorporated company. Our EIN number is 87-0696353.
- Do you have a copy of your W-9 available? Yes! Download a copy of our W-9 by clicking here (Acrobat Reader required).
- Can you handle rush jobs? Yes! We have the staff on hand to handle large or small orders.
- I received a coupon code, how do I use it? If placing your order via our online order form, simply enter the coupon code you received into the "coupon code" field provided. If ordering via fax (248.625.5098), or email (email@example.com), please note the coupon code in the fax/email and we'll be happy to apply it to your order. If you have any questions about the coupon code, please feel free to contact us at 248-625-6366 or visit our contact us page and submit a contact request.
- In an emergency, can I contact someone after normal business hours? Yes! Call 248.625.6366 and follow the prompts on our voice mail and choose ext. 107. Our night shift is here until 10:30PM EST, Monday - Thursday, and during the day on Sunday.
- Can I download my completed orders online? Yes! If you haven't received access to our Customer Portal, please contact us for your access.
- How do I unsubscribe from your email list? All of our emails include an "unsubscribe" link located in the footer. Once you click this link you will be taken to an unsubscribe confirmation page and removed from our email list. If you've completed the above steps and are still receiving email from our list, please feel free to contact us at 248-625-6366 or visit our contact us page and submit a contact request. Upon contact, we will immediately manually remove your email from our email list. Please note, if you are current customer, unsubscribing from our email list will not effect order/service related emails.
- Can I view my order history? Yes! Simply log into the Customer Portal to view and re-download your current or past orders up to 1-year.
- What are your coupon code terms & conditions? Visit our Terms & Conditions page for more information.
- How do I gain access to the portal? You must request a portal password if you want access to the portal. Please visit our support page and use the "General Questions & Support" form to request your password.
- How do I reset my password? We're here to help, please contact us and we'll reset your password ASAP.