Below are a number of frequently asked questions and answers. If your question is not answered here, please feel free to contact us at 248-625-6366 or visit our
contact us page and submit a contact request.
Pre-Order
How do I place an order?
What states do you service?
Are document copies included in searches?
We provide only requested copies. Copy costs are not included in the search fee.
Can you send documents electronically?
Yes! We're able to send documents via email upon your request. Additionally, we also offer a secure customer portal which allows you to download all of your orders for up to 1-year.
Can you enter completed order details into our system?
Yes! In some cases there maybe an additional fee.
Do you have Errors and Omissions Insurance (E&O)?
Yes! We carry $1,000,000 in Errors and Omissions Insurance!
Are you incorporated and what is your EIN number?
Yes! We are an incorporated company. Our EIN number is 87-0696353.
Do you have a copy of your W-9 available?
Yes! Download a copy of our W-9 by
clicking here (Acrobat Reader required).
Can you handle rush jobs?
Yes! We have the staff on hand to handle large or small orders.
Customer Support
In an emergency, can I contact someone after normal business hours?
Yes! Call 248.625.6366 and follow the prompts on our voice mail and choose ext. 107. Our night shift is here until 10:30PM EST, Monday - Thursday, and during the day on Sunday.
Can I download my completed orders online?
Yes! If you haven't received access to our Customer Portal, please
contact us for your access.
Can I view my order history?
Yes! Simply log into the
Customer Portal to view and re-download your current or past orders up to 1-year.
Customer Portal
How do I gain access to the portal?
You must request a portal password if you want access to the portal. Please visit our
support page and use the "General Questions & Support" form to request your password.
How do I reset my password?
We're here to help, please
contact us and we'll reset your password ASAP.
